The 26th annual RESER (The European Association for REsearch on SERvices) conference was held from 8 to 10 September in Naples, Italy. RESER was established in 1988 at the time when research in services was just beginning to develop in light of new global economic and social restructuring after the early 1980s recession. The University … Continue reading The 26th annual RESER (European Association for REsearch on SERvices) Conference 2016, Naples, Italy